Privacy Policy
At Falgu, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our services. As a mission-driven social enterprise, Falgu prioritizes both community impact and responsible data handling.
We understand the importance of your personal and financial information. All personal data is encrypted and handled with the utmost confidentiality. We do not sell or share your personal or payment information with third parties, except as explicitly outlined in this policy.
1. Commitment to Privacy and Purpose of This Policy
This Privacy Policy reflects Falgu’s commitment to ethical practices and transparency in data management. It outlines:
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What information we collect
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How we use and protect your information
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Your rights under applicable privacy laws, including the GDPR
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How to contact us regarding your data
This policy applies to all users of Falgu services and platforms.
2. Your Privacy Rights Under the GDPR
The following rights are aligned with the General Data Protection Regulation (GDPR) and apply where the GDPR is enforceable. These rights do not extend beyond what is permitted by applicable laws or jurisdictions.
You may exercise these rights by contacting us at contact[at]falgu[dot]com specifying the nature of your request.
2.1 Right to Be Informed
You have the right to understand how your data is collected, processed, shared, and stored. This Privacy Policy serves to fulfill that obligation.
2.2 Right of Access and Data Portability
You may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used, and machine-readable format upon request.
2.3 Right to Rectification
If you believe any information we hold is inaccurate or incomplete, you may request corrections. We may request verification before making any changes.
2.4 Right to Erasure (“Right to Be Forgotten”)
You may request the deletion of your personal data if:
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You have closed all associated accounts and ceased using our services;
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You have unsubscribed from marketing communications and no longer require our services; or
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Your data has been unlawfully processed.
2.5 Right to Object
You may object to the use of your data for marketing or in cases where we lack a legitimate legal basis. Upon receipt, we will review and respond to your request within one month.
2.6 Right to Restrict Processing
You may request that we limit the processing of your data if:
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You have requested rectification;
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Your data has been unlawfully processed; or
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You have objected to processing under GDPR Article 21(1).
3. How We Collect Information
We collect information in the following ways:
3.1 Registration
During account registration, we collect Personal Information, including your name, email address, and phone number. We may also request General Information such as date of birth, gender, and postal code to enhance service delivery.
Our legal basis for collecting this data under the GDPR is the performance of a contract and our legitimate interest in delivering personalized services.
3.2 Cookies
We use cookies to improve user experience, monitor site traffic, and gain insights into user behavior. Cookies do not contain personally identifiable information and can be disabled through your browser settings.
For more on Google’s data collection via our website, refer to the Google Privacy Policy.
3.3 IP Addresses
We log IP addresses for analytics, security, and system administration. IP data helps us understand usage patterns and troubleshoot issues.
4. Use of Your Information
We use collected information for the following purposes:
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Account management and service delivery
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Marketing communications and feature announcements (where consent is provided)
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Community engagement and tailored user experience
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Fraud prevention and IT security
We do not sell your personal information to third parties. Limited data may be shared with trusted partners (e.g., analytics providers) under strict confidentiality and in compliance with applicable laws.
5. Third-Party Links
Our platform may contain links to third-party websites. These sites operate independently and are governed by their own privacy policies. We are not responsible for the content or privacy practices of external websites.
6. Children’s Privacy
Our platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. By using our services, you confirm that you are at least 18 years old.
7. Security and Compliance
We employ industry-standard measures to protect your data, including encryption and secure servers. While we take every precaution, no method of online transmission is entirely secure.
In the event of a data breach, we will notify affected users and regulators within 72 hours, in accordance with applicable laws.
We encourage users to use strong passwords (minimum eight characters, including letters and numbers) and avoid sharing personal data in messages or group chats.
8. PCI Compliance and Data Protection
Falgu operates a comprehensive security program aligned with industry best practices, including the Service Organization Control (SOC) framework.
We comply with the Payment Card Industry Data Security Standard (PCI DSS) and the Payment Application Data Security Standard (PA-DSS), where applicable. Our offerings are designed to protect all customer and cardholder data, and we regularly audit and update our security protocols.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Updates will be posted on this page, and significant changes will be communicated in advance.
Unless otherwise stated, updates become effective five (5) days after posting. Continued use of our services constitutes your acceptance of any revised terms.
10. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:
This Privacy Policy was last updated 03/02/2017